Our work involves reserving specialist time and producing custom digital deliverables. This Refund Policy explains how cancellation and refund requests are handled. Your accepted proposal, statement of work, order form, or invoice may contain project-specific terms; where it differs from this policy, the project-specific terms control.

If you cancel before we have started work or committed resources, you may request a refund of amounts paid, less payment-processing charges, completed discovery or consultation, and any non-cancellable third-party costs. A project is considered started when we begin research, planning, design, development, content, setup, meetings, account provisioning, or other agreed activity.

After work begins, you are responsible for the value of work completed, time reserved or used, approved expenses, and non-cancellable commitments through the cancellation date. If your payments exceed those amounts, the unearned balance may be refunded. If completed and committed work exceeds payments received, the remaining balance is still due.

Deposits and milestone payments are applied to scheduled capacity and work performed; they are not automatically refundable merely because a project is paused, priorities change, or supplied materials or approvals are delayed.

Subject to the project agreement, a full or partial refund may be appropriate when:

• we received a duplicate payment or charged an incorrect amount;
• we cannot begin or continue the agreed Services for reasons within our control;
• you cancel before work or third-party commitments begin; or
• we agree in writing that a material failure to meet an expressly agreed deliverable cannot be corrected within a reasonable time.

Unless required by law or agreed otherwise in writing, refunds are generally not available for:

• work already performed, approved milestones, delivered source files, or accepted deliverables;
• discovery, strategy, consultation, audits, research, or reserved specialist time already used;
• domain names, hosting, licenses, stock assets, advertising spend, app-store fees, payment fees, or other third-party costs;
• delays or rework caused by late feedback, changed instructions, missing materials, inaccurate information, or out-of-scope requests;
• a change of mind after approval, or dissatisfaction based on preferences not included in the agreed brief; or
• suspension or termination caused by overdue payment, unlawful instructions, abusive conduct, or a material breach of agreement.

If a deliverable materially differs from an agreed specification, please notify us during the review period in your project agreement and provide enough detail to reproduce or understand the issue. We will first use reasonable efforts to correct qualifying issues within the included revision or warranty terms. New requirements and preference changes are handled as additional scope rather than defects.

Email [email protected] with the subject “Refund Request” and include your name, company, invoice or project reference, payment date, reason for the request, and any supporting information. Submit the request promptly and, where no project-specific period is stated, within 14 days of the payment or event giving rise to the request.

We will acknowledge the request and review project records, completed work, committed costs, and the applicable agreement. Approval of one refund does not create an obligation to approve another.

Approved refunds are normally returned to the original payment method where possible. We aim to initiate an approved refund within 10 business days, but banks and payment providers may require additional processing time. Currency movements, intermediary fees, and charges retained by payment providers may affect the amount received where the law permits.

For cancellation or refund questions, contact SoftSolutioners at [email protected] or +92 300 6411461 before making a payment or approving a milestone. We are happy to clarify the terms that apply to your project.